Personalised Guinea Pig Love Mug

Shipping

We aim to dispatch orders within 1-2 working days. Our office is closed on Thursdays.

Delivery Information

Royal Mail Standard Shipping
(no tracking available)
£2.99  Estimated to arrive 2-5 working days from dispatch. 

Royal Mail 1st Class
(no tracking available)
£3.75 Estimated to arrive 1-2 working days from dispatch

Royal Mail Tracked 24
(fully tracked with delivery notifications)
£5.75 Estimated to arrive 1-2 days from dispatch

Royal Mail Tracked 48
(fully tracked with delivery notifications)
£4.75 Estimated to arrive 2-3 days from dispatch

Royal Mail NEXT DAY (after 1-2 days processing) £9.99

Rest of the World:

Your order may be subject to customs charges which would be charged by your local authority, we have no control over customs charges.

Standard Airmail 

up to 500g  - £7.00 for example 1 mug, Dog Book, Small Sack, multiple pet tags

up to 500g - 750g -  £13.50 for example a small dog bowl

Up to 1250g £23.00 for example a large dog bowl

Up 2000g £27.50

Tracked delivery for Saudi Arabia, New Zealand, India, Australia
We are unable to send heavy items to these countries. 

Up to 500g £7.00

Tracked delivery for other destinations:

Up to 500g - £8.00
500g-1kg  - £18.50
1kg-2kg - £30.00

Europe: 

Shipping to the EU is £4.95 - customs charges will apply. 
You can however order through our Etsy store and pay the customs at the point of ordering. 
You can visit our Etsy store here:

https://www.etsy.com/uk/shop/Hoobynoo

UK Delivery
All UK orders are dispatched using Royal Mail, we usually process orders in 1-2 working days, arrival time will depend on the delivery method you have chosen.

In the unlikely event that your item doesn't arrive, Royal Mail asks that you allow 15 working days for delivery. If, after this time, your item still hasn't arrived then please let us know and we will dispatch an identical replacement for you immediately.
We do need to be advised of non-arrivals within 15 working days (UK) or 30 working days (international)

In the UK we usually send items with Royal Mail, most of our items will fit through a standard letterbox however Bowls and mugs will need to be taken in or left in a safe place. 

Royal Mail will leave most deliveries with a neighbour unless you’ve told them not to. If your item was lost after being left with a neighbour, or in your safe place, it’s not Hoobynoo or Royal Mail’s responsibility to replace it.  So please think carefully when advising Royal Mail of a safe place.

You can choose not to have future deliveries left with a neighbour by completing a form on the Royal Mail website.

International Delivery
Our international orders are sent either with Royal Mail or DPD. Depending on where you are in the world delivery times may vary. We aim to dispatch your items within 1-2 working days.
Royal Mail aims to deliver items to Europe in 3-5 working days and the rest of the world in 5-7 working days. In the unlikely event that your item doesn't arrive, Royal mail asks that you allow 30 working days for items being posted to Europe and 25 working days for items posted to the Rest of the World before declaring an item is lost. If after this time your item still hasn't arrived then please let us know and we will dispatch an identical item for you straight away.

 

RETURNS

Your satisfaction is our number one priority, please contact us if there is a problem once your order has been received. In the unlikely event that your item is faulty, we will either replace the item or issue you with a refund. We must be notified of a faulty or incorrect item within 14 days. If we are issuing you a refund for a faulty item you will receive a full refund.

If for some reason you change your mind about your purchase you are free to return it within 14 days in perfect condition, once we have received your item we will issue you with a full refund. It is your responsibility to ensure the item reaches us in a re-salable condition, please package the item well and send via a recorded service. The return postage is your responsibility.

WE REGRET WE CANNOT EXCEPT RETURNS OF PERSONALISED ITEMS.

Where to Return Items

Before you return an item please contact us at mail@hoobynoo.co.uk to obtain a returns reference number. Any item returned without this number will not be eligible for a refund.

Please include this number on your parcel when you return the item, please package items carefully, if the product becomes damaged during the returns process then we will be unable to issue you with a refund.

Items can be returned to:

Hoobynoo
8 Rowes Yard,
Invicta Way, Manston Park
Ramsgate
CT12 5FA